Before you contact us, please do the following:

• Be sure that you're doing everything right. We all make mistakes sometimes… Be attentive.
• Take a look at the Help: it may already contain an answer to your question. A lot of people ask us something like "how do I…", though the complete information is there (in the document you're reading now).
• Visit NIC Spider 2009 home page in the Internet at http://www.nicspider.com. It's a good chance that you'll find the newer version of Flexiblesoft Power Man there; we're trying to update the program once a month or even more frequently - when our stuff is not on vacations, of course. Also, if the serious bug has been found in the program, but the new version is not ready yet, we make the hot fix for it.

If You still have a problem with NIC Spider 2009 and noting else helps, please contact technical support stuff at: support@nicspider.com

Please inform us about the following:

• NIC Spider 2009 version (from About tab)
• NIC Spider 2009 registration name(if you're a registered user) - this will help us to process Your request faster where did You get NIC Spider 2009 (http or ftp site)
• Windows 95/98/NT/2000/2003/XP/VISTA version (including service packs and other fixes installed), US or international, OEM or not
• Computer information: CPU type and speed, amount of memory installed
• Description of Your problem (as much information as possible to retrieve the problem) any additional information, which may help.
  

Note

• You may want to read the "How to Determine the Version of Windows 95 in Use" article by Microsoft. Use the following URL:http://support.microsoft.com/support/kb/articles/q158/2/38.asp
• In order to get the complete computer information (working under Windows 95), open the Control Panel, click on "System" applet and press "Print" on "Device Manager" tab.

If you have any comments or suggestions for the next releases, please feel free to post them to us.